Enterprise Car Rental Information

Pick-up instructions: 

After arriving at the arrivals hall, please follow the signage that will direct you to the rental car area. Upon reaching the counter, retrieve your rental contract, and then follow the provided instructions to find your vehicle in the rental car park on the second floor—there is no need for a shuttle service.

 

You can contact Enterprise Sofia airport location at +359 87 787 7600

 

Drop-off instructions: Please clarify Drop-off instructions with Enterprise upon Pick-up.


Business hours:

Sunday

08:00 AM - 23:00 PM

Monday

08:00 AM - 23:00 PM

Tuesday

08:00 AM - 23:00 PM

Wednesday

08:00 AM - 23:00 PM

Thursday

08:00 AM - 23:00 PM

Friday

08:00 AM - 23:00 PM

Saturday

08:00 AM - 23:00 PM

Tips for renting a car from Enterprise Rent-A-Car at Sofia  Airport

 

 

  • 1. Advance Reservation: It is advisable to make a reservation in advance through Enterprise's website or customer service to secure the best rates and availability.
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  • 2. Check Requirements: Ensure that you meet all the rental requirements, such as age restrictions, valid driver's license, and any other documentation needed.
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  • 3. Compare Rental Options: Explore different car options available, considering factors like size, fuel efficiency, and features to choose the one that suits your needs.
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  • 4. Review Rental Terms: Carefully read and understand the rental terms and conditions, including insurance coverage, fuel policy, and any additional fees that may apply.
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  • 5. Airport Location Details: Familiarize yourself with the specific location of Enterprise at Sofia Airport. Note the opening hours and the exact procedure for picking up and returning the rental car.
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  • 6. Membership Programs: Check if you are eligible for any loyalty programs or memberships that could offer discounts or additional benefits.
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  • 7. Inspect the Vehicle: Before accepting the car, thoroughly inspect it for any existing damage. Report any scratches or dents to Enterprise to avoid being charged for pre-existing issues upon return.
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  • 8. Fuel Policy: Clarify the fuel policy, whether it's a full-to-full tank or another arrangement. Make sure you understand how to return the car with the correct fuel level.
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  • 9. Emergency Contact Information: Keep Enterprise's contact information readily available in case you encounter any issues during your rental period.
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  • 10. Navigation and Local Information: If you're not familiar with the area, consider renting a GPS or use navigation apps on your phone. Get information on local traffic rules and parking regulations.
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  • 11. Return Procedures: Understand the procedures for returning the vehicle. Confirm the drop-off location and any specific instructions for the return process.
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  • 12. Save Rental Documents: Keep all rental documents, including the contract and receipts, in a safe place throughout your trip.
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  • 13. Customer Support: Save Enterprise's customer service number in case you need assistance or have any questions during your rental period.

Enterprise Rental Conditions

 
  • Driver Requirements

    The minimum age for renting vehicles in Economy, Compact, and Mini car groups is 21. For car groups Luxury, Intermediate, Premium, and Fullsize, the minimum rental age is 25. A young driver fee is applicable to drivers under the age of 25. There is no maximum age for renting, and a Senior driver fee is not imposed. The driver's license must have been issued by authorized authorities at least 1 year before the rental start date.
 
  • Insurance

    Each provider places a high emphasis on financial stability, leading to the provision of car rental services exclusively with valid insurance. Enterprise retains the right to decline your request if valid insurance is not in place.

    Exceptions to the necessity for an insurance protection plan may arise in the following scenarios:
 
  • 1. If you possess existing coverage applicable to international pickups and the chosen car type/class.
  • 2. When your credit card provider offers supplementary insurance, extending coverage to both you and rental cars abroad.
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  • Deposit 

    A deposit will be pre-authorized on the customer's credit card and will be held until the conclusion of the rental period. The specific deposit amount is established during the pick-up process and is dependent on the selected vehicle type.
 
  • Payment Policy

    Upon pick-up, customers must settle both the rental amount and a deposit. Payment and deposit transactions can be completed exclusively using the following methods: MasterCard, Visa, American Express, Visa Debit Card, and MasterCard debit card.

    Additionally, payments can be made in cash. However, for security reasons, when opting for cash payment, a debit/credit card issued in the primary driver's name is mandatory.
 
  • Optional Extras and Services

    Special equipment options include a GPS Navigation system, Baby seat (for infants up to 1 year), Child seat (for children aged 2-4 years), and Booster seat (for children aged 4-10 years). Prices for these additional features are detailed on the booking page.

    Up to three extra drivers can be added, and the Delivery/Collection service is offered by prior arrangement only. This service is accessible within city limits, with additional fees based on the distance.
 
  • Fuel Policy 

    Enterprise at Sofia Airport offers several fuel policy choices. You can opt to refill the tank to its initial fuel level before returning the car, or you can choose not to refuel, incurring charges at the local Enterprise rate, usually higher than the local pump price. Alternatively, you have the option to select the prepay fuel option, eliminating the need to refuel before returning the vehicle. The prepay fuel cost is determined by the local gas rate, with a per-gallon discount applied.

FAQ's

Enterprise Rental Services at Sofia airport FAQs

    The Enterprise Rent-A-Car rental site is located at Arrivals Hall, Terminal 2, Sofia International Airport, 1540 ?????, Bulgaria

     You can contact this location at+359 87 787 7600

    In general, Enterprise typically welcomes both credit and debit cards for car rentals, though the specific policies may differ based on the location and country. At Sofia Airport, Enterprise is expected to accept credit cards bearing the logos of VISA, MasterCard, or Discover, along with debit cards featuring these logos. It is important to be aware that while credit cards are widely accepted, utilizing a debit card may entail additional requirements or restrictions, such as a credit check or a potentially higher security deposit.

    Yes, Enterprise typically requires a deposit when renting a car at Sofia Airport. The specific amount of the deposit is determined at the time of pick-up and is contingent upon factors such as the type of vehicle chosen. The deposit is usually pre-authorized on the customer's credit card and remains in place until the completion of the rental period. It's essential to check the exact deposit requirements and policies with Enterprise at the time of booking or pick-up, as they may be subject to change or vary based on specific rental conditions.

    Yes, Enterprise car rentals at Sofia Airport generally allow for the inclusion of additional drivers. However, there may be specific conditions and requirements associated with adding extra drivers, such as age restrictions and the need for all drivers to present valid licenses.

    Yes. There is an extra charge of 12.00 EUR per day, excluding VAT and airport/railway fees (if applicable), for each additional driver.

    In most cases, when you rent a car from Enterprise in Sofia (or any location), you will have the opportunity to choose the specific vehicle from the available options within the category you reserved. The choice of vehicles may depend on factors such as availability, your preferences, and the category you selected (e.g., economy, compact, SUV).

    Enterprise car rentals at Sofia Airport provide additional services such as child seats, GPS systems, and ski racks, which can be obtained for an extra daily charge. It's important to note that the rental of snow chains is not an option, as the vehicles are equipped with all-season tires.

    Typically, to arrange a car rental from Enterprise or any other rental company at Sofia Airport, you will need the following documentation: a valid driver's license, credit card, passport or national ID, rental voucher or reservation confirmation, and details for any additional drivers.

    On average, a rental car from Enterprise Rent-A-Car at Sofia airport costs €20 per day. However, it's important to note that the daily rental rates can vary significantly depending on the time of year. 

    The Compact category, exemplified by vehicles like the Seat Arona or similar models, is the most commonly reserved type of rental car from Enterprise Rent-A-Car at Sofia Airport.

    Yes

Enterprise Return and Extension Policies

    Kindly park the vehicle in designated Enterprise Rent-A-Car parking spaces. Ensure the vehicle is locked, and deposit the keys into the drop-box positioned on the Enterprise Rent-A-Car Cabins wall in the parking lots at Terminals T1 and T2.

    If you need to return your Enterprise rental car late at Sofia Airport, it's advisable to contact the rental location in advance to inform them of the delay. Enterprise typically allows a grace period for late returns, but the specific policies can vary by location.

    Here are some general steps to consider:

    1. Inform Enterprise: Contact the Enterprise location at Sofia Airport as soon as you anticipate being late. They can provide guidance on the specific procedures and any potential fees associated with late returns.
    2. Grace Period: Check the rental agreement for information on the grace period for late returns. Enterprise often allows a short window beyond the scheduled return time before additional charges apply.
    3. Additional Charges: Be aware that if you exceed the grace period, additional charges may be applied. It's essential to clarify the terms and fees associated with late returns with the Enterprise staff.
    4. Extensions: If you realize you need the car for a longer period, consider requesting an extension of your rental agreement. This may help avoid late return fees.
    5. Drop-off Location: Confirm the drop-off location and any after-hours procedures if you are returning the car outside of the regular business hours.

    Certainly, opting to prolong your Enterprise car rental is possible; nevertheless, it is essential to contact Enterprise to coordinate this extension. Please note that an extra authorization on your card might be necessary during the extension, and be mindful that rates may be adjusted according to the extended duration. Importantly, Enterprise Plus points cannot be utilized as a means of payment when extending the rental period.

    Certainly, you can choose to collect an Enterprise vehicle from Sofia Airport and drop it off at a different location. It's crucial to be aware that additional charges, such as a one-time drop fee or mileage fee, may apply. Additionally, the rate for one-way rentals might be higher when compared to returning the vehicle to the same location.

    Indeed, bringing back an Enterprise rental car to an alternative location may result in additional fees, including a one-time drop charge, mileage charges, or an increased rental rate for one-way rentals. The specific cost can vary depending on the drop-off location.