Dollar Car Rental Information

Pick-up instructions: 

After arriving at the airport, proceed to the rental car counter in the arrivals hall to pick up your rental agreement. Follow the provided instructions to find your vehicle on the second floor of the rental car park; there's no requirement for a shuttle.

 

For assistance, contact Dollar Sofia airport at+359 2 474 0161

 

Drop-off instructions: Please clarify Drop-off instructions with Dollar upon Pick-up.
 

Business hours:

Sunday

OPEN 24H

Monday

OPEN 24H

Tuesday

OPEN 24H

Wednesday

OPEN 24H

Thursday

OPEN 24H

Friday

OPEN 24H

Saturday

OPEN 24H

Tips for renting a car from Dollar Rent-A-Car at Sofia airport

 

1. Early Reservation: Make your car rental reservation in advance, especially during peak travel seasons. This ensures availability and often comes with better rates.

 

2. Check Requirements: Before heading to the rental counter, ensure you have all necessary documents, including a valid driver's license, credit card, and any additional identification required by Dollar Rent-A-Car.

 

3. Review Rental Terms: Take the time to carefully review the terms and conditions of the rental agreement. Pay attention to mileage limits, fuel policies, and any additional fees that may apply.

 

4. Inspect the Vehicle: Thoroughly inspect the rental car for any existing damages before driving away. Note and document any dents, scratches, or issues to avoid being held responsible upon return.

 

5. Fuel Policy: Understand the fuel policy—whether you need to return the car with a full tank or if Dollar Rent-A-Car provides options for pre-paying for fuel.

 

6. GPS and Additional Features: If needed, inquire about GPS rental or any additional features available with the vehicle. Confirm the costs associated with these extras.

 

7. Emergency Contacts: Keep Dollar Rent-A-Car's contact information handy in case of emergencies or if you encounter any issues with the vehicle.

 

8. Return Details: Familiarize yourself with the return process and location. Ensure you return the car on time to avoid any additional charges.

 

9. Save Rental Information: Take pictures of your rental agreement, the condition of the car, and the odometer reading. This documentation can be useful in case of disputes.

 

10. Customer Loyalty Programs: Check if Dollar Rent-A-Car offers any loyalty programs or discounts. Joining such programs can lead to potential savings on future rentals.

 

11. Local Driving Regulations: Familiarize yourself with local driving regulations and road signs, especially if you are not familiar with driving in Spain.

 

12. 24/7 Support: Confirm if Dollar Rent-A-Car provides 24/7 customer support. Having a contact number for assistance can be valuable during your rental period.

Dollar Rental Conditions

 
  • Driver Requirements

    The rental age requirement is a minimum of 21 years, and individuals under 25 may incur a young driver fee. There is no specified maximum age, and no additional fee is charged for senior drivers. The driver's license must be issued by authorized authorities at least one year before the rental start date.
 
  • Deposit and Deductible Policy

    A deposit will be authorized on the customer's credit card and will be held until the end of the rental period. The exact deposit amount will be determined during pickup, as it depends on the chosen vehicle type. Moreover, a mandatory fuel tank deposit is required at the time of vehicle collection.
 
  • Payment Policy

    Upon vehicle pickup, customers are required to settle the rental charges and leave a deposit. The deposit can be placed using the following methods: Diners, MasterCard credit card, VISA credit card, American Express credit card. For Luxury, Premium, Cabrios, and Special car group rentals, a minimum of two credit cards in the main driver's name is mandatory. Only cards issued in the primary driver's name are accepted, and Visa Electron, Maestro, PayPal, and Prepaid cards are not valid payment methods.
 
  • Optional Extras and Services

    Dollar offers extra amenities for car rentals at Sofia airport, such as GPS systems, infant and toddler seats, booster seats, and toll payment tags/passes. You can request these conveniences when booking, and there will be an extra daily fee. Payment for these additional services is to be made in the local currency at the rental desk.
 
  • Fuel Policy

    The car is provided with a full tank of fuel and should be returned with a comparable amount to prevent additional fees. Alternatively, renters have the option to buy a full tank of fuel at the beginning of the rental and return the tank empty. In the case of electric vehicles, it is essential to return them with the same battery charge as at the time of pickup to avoid extra charges (calculated per kWh). If a vehicle is returned with less than 30% battery charge remaining, an additional administrative fee will be levied.

FAQ's

Dollar Rental Services at Sofia airport FAQs

    The Dollar Rent-A-Car rental site is located at Terminal 2, ?????? ?????, 1540 ?????, Bulgaria

     Phone:+359 2 474 0161

    Most major credit cards, including Visa, MasterCard, American Express, and Discover, are generally accepted by car rental companies like Dollar. It's crucial to ensure that the credit card is under the name of the primary driver.

    While debit cards may be accepted, there are usually specific conditions. Some rental locations might require a credit check or place a temporary hold on funds in your account. For detailed information on Dollar's policies regarding debit cards at Sofia airport, it is advisable to inquire directly with the rental company.

    In many cases, prepaid cards and cash may not be suitable for the initial reservation or security deposit. Typically, a major credit or debit card in the primary driver's name is necessary.

    Yes, Dollar Rent-A-Car typically requires a deposit when renting a car at Sofia airport. The specific deposit amount may vary depending on the type of vehicle you choose and other factors. The deposit is usually placed on the customer's credit card and remains blocked until the conclusion of the rental period. Additionally, a fuel tank deposit may be mandatory at the time of vehicle collection.

    It's important to note that the exact deposit amount and policies can be clarified by contacting Dollar Rent-A-Car directly or by reviewing their terms and conditions on their official website.

    While Dollar car rentals at Sofia airport generally permit an additional driver, it's essential to be aware that an extra fee may apply for each additional driver. The exact policies and fees can vary, so it's recommended to contact Dollar directly or review their terms and conditions for precise and current information regarding the inclusion of extra drivers.

    Yes. Typical daily expense: €13

    Dollar at Sofia airport offers extra conveniences for enhanced comfort, such as GPS systems, infant and toddler seats, booster seats, and toll payment tags/passes. These optional amenities can be requested during the reservation process, incurring an additional daily charge, and payment is made in the local currency at the rental desk.

    To secure a car rental with Dollar at Sofia airport, you must possess a valid driver's license, a photo ID (like a passport or national ID), and a primary credit or debit card under your name with a sufficient amount of available credit or funds.

    On average, a rental car from Dollar Rent-A-Car at Sofia airport costs €12 per day.  However, It's crucial to be aware that the daily rental rates can vary considerably depending on the time of year.

    The Compact category, exemplified by models like the Mini Hatch or similar, is the most commonly reserved type of rental car from Dollar in Sofia.

    Yes

Dollar Return and Extension Policies

    Guidance to the rental car area is available in the Arrivals Area. To return your vehicle, proceed to the same location where you initially collected it, situated in Buildings A, B, or C of the Multilevel Parking. Follow the road signs on the Sofia-Fiumicino motorway as you approach the airport.

    Assistance beyond standard business hours can be organized upon request and is subject to an extra fee. During regular business hours, there is a 29-minute grace period, ensuring the car is guaranteed for the customer even if there is a delay in pickup.

    If you need to return your Dollar rental car late at Sofia airport, it's advisable to contact Dollar Rent-A-Car directly to inform them of the situation. Late returns may be subject to additional charges, and the specific policies can vary. By notifying the rental agency in advance, you can inquire about any applicable fees and discuss potential options.

    Yes, you can typically extend your Dollar car rental if you need the vehicle for a longer period at Sofia airport. It's recommended to contact Dollar Rent-A-Car directly as soon as you are aware of the need for an extension. You can inquire about the availability of the vehicle for the additional days and discuss any potential changes to the rental agreement, including any associated fees for the extension.

    Yes, you can rent a Dollar vehicle at Sofia airport and return it to another location. 

    Yes. A fee of €12 applies for changes to the return arrangement.